This Privacy Policy explains what personal information big win collects from Filipino players, how we use it, and the steps we take to keep it secure. By using our platform, you agree to the practices described here.
When you register and use the big win platform, we collect certain personal information that is necessary to operate your account and provide our services to you as a player in the Philippines. This includes your full name, date of birth, email address, contact number, and residential address. We also collect financial information such as your preferred payment method and transaction history, which is required to process deposits and withdrawals securely.
In addition to information you provide directly, we automatically collect technical data when you access the platform. This includes your IP address, device type, browser version, operating system, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for Filipino playerson both mobile and desktop devices.
We may also collect identity verification documents such as a government-issued ID or proof of address when required by our Know Your Customer (KYC) procedures. These documents are handled with strict confidentiality and are only reviewed by authorised personnel for the purpose of verifying your eligibility to use the platform. We do not store copies of these documents beyond the period required by applicable regulations in the Philippines.
The personal information we collect is used primarily to create and manage your account, process transactions, and deliver the sports betting and casino-style entertainment services available on the big win platform. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies. These communications are necessary for the operation of your account and cannot be opted out of while your account remains active.
We also use your data to comply with legal and regulatory obligations applicable to online gaming operators serving players in the Philippines. This includes verifying your age and identity, monitoring transactions for signs of problem gambling or financial irregularities, and maintaining records as required by relevant authorities. Your data may be used to assess your eligibility for certain promotions, subject to the specific terms of each offer published on our Promotions page.
Where you have given consent, we may use your email address or contact number to send you information about new features, promotions, or platform updates that may be of interest to you. You can withdraw this consent at any time by contacting our support team at [email protected]. Withdrawing marketing consent does not affect the lawfulness of any processing carried out before the withdrawal, and your account will continue to function normally.
big win does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers. All such third parties are contractually required to handle your data securely and only for the specific purposes for which it was shared.
We may disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we are legally required to do so, or if we believe disclosure is necessary to protect the rights, property, or safety of big win, our players, or the public. In such cases, we will only share the minimum amount of information necessary to fulfil the legal obligation.
In the event that big win undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction. We will notify affected players of any such transfer and ensure that the receiving entity is bound by privacy obligations no less protective than those set out in this policy. Your continued use of the platform following such a transfer will constitute acceptance of the updated data controller arrangements.
We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These measures include encrypted data transmission, secure server environments, access controls, and regular security reviews. While no system can guarantee absolute security, we continuously update our practices to address emerging threats and maintain a safe environment for Filipino players.
Your personal data is retained for as long as your account remains active and for a reasonable period thereafter, as required by applicable laws and regulations in the Philippines. When data is no longer needed for the purposes for which it was collected, we take steps to securely delete or anonymise it. Transaction records and identity verification documents may be retained for longer periods where required by financial regulations or anti-money laundering obligations.
If you request the closure of your account, we will process your request in accordance with our account closure procedures and applicable legal requirements. Some data may need to be retained even after account closure for compliance, dispute resolution, or fraud prevention purposes. We will inform you of any such retention obligations at the time of your closure request so you have a clear understanding of how your data will continue to be handled.
As a player on the big win platform, you have the right to access the personal information we hold about you, request corrections to any inaccurate data, and ask us to delete data that is no longer necessary for the purposes for which it was collected. You may also request that we restrict the processing of your data in certain circumstances, or object to processing carried out on the basis of our legitimate interests. To exercise any of these rights, please contact our support team at [email protected] with your request and account details.
We will respond to all data rights requests within a reasonable timeframe and in accordance with applicable privacy laws. In some cases, we may need to verify your identity before processing a request to ensure that personal data is not disclosed to an unauthorised party. If we are unable to fulfil a request — for example, because retention is required by law — we will explain the reason clearly and advise you of any available alternatives.
This Privacy Policy may be updated from time to time to reflect changes in our practices, legal requirements, or platform features. The most current version will always be available on this page, with the effective date noted at the top. We encourage Filipino players to review this policy periodically so they remain informed about how their data is being handled. If you have any questions or concerns about this policy, please reach out to us at [email protected] or visit the FAQ page for additional guidance.
Quick answers to what Filipino players most often ask about data handling on the big win platform.
If anything in this Privacy Policy is unclear, our support team is available at [email protected]. You can also check the FAQ for quick answers, or log in to manage your account preferences directly.